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If the Owner cancels the lease.
When you accept the rental request, you agree to provide the car to the Lessee on time and for the requested period of time. As a result, if you cancel the rental, cancellation fees may apply.
The price will depend on when the rental was canceled (example for economy class, with a daily rate of 50 BYN):
- 25 BYN or half the daily rate if you cancel 48 hours before the start of the rental.
- 50 BYN or the cost of the daily rate if you cancel less than 48 hours before the start of the rental.
- 100 BYN or the cost of 2 days of the tariff plan, if you cancel 2 hours or less before the start of the lease.
In the event of repeated and / or unreasonable cancellations, measures may be taken to suspend your account on the MyRentAuto service.
If the Tenant cancels the lease.
The lessee, paying for the reservation of a rented car on the MyRentAuto service, can cancel it for free within 2 hours after payment.
In other cases, in case of a rental cancellation, the following rules apply.
- More than 48 hours before the start of the rental: The rental can be canceled at any time for free. The tenant is fully refunded the reservation amount within 7 business days.
- Less than 48 hours before the start of the rental. If the Owner is responsible for canceling the reservation (you are no longer available, no longer want to rent a car, do not get in touch ...): The lessee will be compensated within 3 business days, as described above.
If the Lessee is responsible for the cancellation (activated the cancellation or does not contact ...): The Owner receives compensation in the amount of 50% of the reservation amount within 7 days after the fait accompli.
Note: The Owner has 24 hours after the cancellation of the lease upon request for compensation.
If you did not find the answer to your question, we will answer it by e-mail. Just write to info@myrentauto.com