If you did not find the answer to your question, we will answer it by e-mail. Just write to info@myrentauto.com
MyRentAuto service sets a car rental cancellation policy in order to avoid disagreement and prevent conflict situations, to strengthen trust in our service and MyRentAuto users.
However, some exceptional circumstances that are not dependent on the owner or tenant may interfere with the fulfillment of the obligations undertaken to rent a car. In the cases described below, when the reason for the cancellation indicated by the tenant is a force majeure situation, MyRentAuto may decide not to apply the cancellation policy and return the paid funds.
The following situations are considered “force majeure circumstances” and are acceptable for a full refund:
- Sudden death or serious illness of the tenant or his relatives.
- Serious injuries preventing the Lessee (driver) from driving the rented car.
- Natural disaster at the place of car rental.
- Restrictions on travel or a ban from state and local authorities.
- Civil obligation to the state.
If you did not find the answer to your question, we will answer it by e-mail. Just write to info@myrentauto.com