Frequently Asked Questions

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What will I have to pay for if I damage my rental car?

In the event of damage during the lease, the repair will be covered by a CASCO insurance (if this option is selected) MyRentAuto.
You must report every damage to the vehicle to the owner, even if you are not responsible for the damage. The owner at the same time notifies the administration of MyRentAuto so that the insurance policy can take effect. If you do not report damage during the rental period, you will be charged a fine for the act. Note: Please note that if you do not comply with our terms and conditions of the offer, you may be denied coverage.

A responsibility

  1. If you are responsible for the damage or if a third party at fault is not identified In this case, you will have to pay repair costs, up to the amount of the full restoration of the car. If you chose the option with a deductible or full CASCO when booking, then the amount you have to pay will be adjusted.
    For example: if your deductible is 200 € and the damage costs 500 € for repairs, you will only pay 200 €. But if the damage costs 20 € for repairs, you will pay 200 €.
  2.      If you are not responsible for damage. Our insurance company is fully responsible for the damage caused to the car. Only if their report concludes that you are not responsible for the damage, you do not need to pay anything. Note. In some cases, we write off the amount of your deposit as a measure of insurance when determining liability. We will immediately return the frozen deposit to you as soon as the insurance company confirms that you are not responsible. In all these cases, our team will keep you informed.
  3. If you could settle the damage issue with the owner. If you and the owner reach a settlement agreement, no fee will be charged. However, if the MyRentAuto service needs to intervene in the settlement of the issue between you, you will be charged a 100 BYN payment.
  4. If in the event of an accident caused by a fault with a third party, which you have hidden. The MyRentAuto service will charge a penalty for resolving the issue with the insurance company in the amount of incurred losses.
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If you did not find the answer to your question, we will answer it by e-mail. Just write to info@myrentauto.com