Frequently Asked Questions

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Can someone else accept and return the car from the tenant?

 

Not. Only the tenant who has booked, paid and signs the rental agreement can accept and return the car.
When transferring a car, you must verify the identity of the tenant and the second driver, if there is one, requiring their physical presence under the rental conditions.

Do not give the keys to the car if this condition of the rental agreement is not fulfilled.
You must not rent a car in any of the following cases:

  • The person accepting the car does not match the person who rented and is registered on the MyRentAuto website.
  • If payment is made by a person who is not a tenant who has signed a car rental agreement.

 

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If you did not find the answer to your question, we will answer it by e-mail. Just write to info@myrentauto.com