What should I do if a car accident occurs?

If the accident occurred with the participation of a third party (i.e., an accident occurred with you and the second movement participant):

• Call us as soon as you can allow it: +375 (44) 5759991 (in any way, you can use the call form on the site).
• You must complete the traffic police report on the accident, which will determine the responsibility of each driver involved in the accident.
• You need to record all the data on the driver behind the wheel and on the third person (full name of the driver of the second vehicle at the time of the accident, etc.)
• Write down the data of the insurance policy - series number (of a third person) and the name of the insurance company. This number can be found in the insurance policy of all of the participants in the accident.
• Fill in the rest of the protocol fields with the details of the incident.
• Sign the accident report and save a copy, take a picture of the damage on your and third-party machine.
• Call the owner to inform him of the incident.
• You will need to fill out a statement about the accident at the end of the lease.
• If the car can no longer move on its own, contact MyRentAuto (see instructions on the help page). We will organize towing services for the car and provide transportation for passengers.

The accident is not related to a third party (i.e.: you damaged the car yourself or it was damaged, but you cannot determine who is responsible for this):

• Photograph damage.
• Call the owner to inform him. You will need to fill out a crash statement at the end of the rental.
• If the car can no longer move on its own, contact MyRentAuto (see instructions on the help page). We will organize towing services for the car and provide transportation for passengers.

In all cases:

The owner will fill in the damage report and send it to the MyRentAuto website administration. We reserve the opportunity to additionally contact you to clarify the nuances of the incident, if necessary.
- If you are not guilty of an accident, you do not have to pay anything.
- If you are guilty, your franchise will be activated, and a fine from the traffic police for driving at the time of the accident can also be applied.